HisaabPro
HisaabPro

Privacy Policy

Last updated:

HisaabPro (“we”, “us”, “the app”) is operated by HisaabPro Pakistan. Yeh Privacy Policy bataati hai ke ham aap se kaunsi information collect karte hain, kyun karte hain, kahan store hoti hai, aur aap ke kya haqooq hain. Yeh policy HisaabPro Android app aur myhisaabpro.com dono par equally apply hoti hai.

1. Information we collect

Account information

  • Aap ka naam, email, mobile number, shop ka naam
  • Password — bcrypt hash ke through securely store hota hai, plaintext never
  • Shop city, business category (optional)

Operational data (you enter)

  • Customer aur Guarantor records: naam, mobile, CNIC, address, business
  • Loan / installment ke details: amount, EMI, due dates, payment history
  • Follow-up notes aur recovery actions

Uploaded media

  • Customer / Guarantor photos
  • CNIC front aur back ki photos
  • Payment screenshots aur agreement PDFs

Device data

  • FCM push notification token (jab aap notifications enable karte hain)
  • App version aur basic device info (Android version, model)
  • Anonymous request logs aur error traces — debugging ke liye

2. How we use your data

  • App functionality — login authentication, dashboards render karna, installments calculate karna, PDF agreements generate karna.
  • Notifications — renewal, recovery aur payment-due reminders aap ko bhejna (sirf jab aap ne enable kiya ho).
  • Risk Check / Blacklist — sirf hashed CNIC aur hashed mobile network mein share hota hai. Naam, address, photos kabhi share nahi hote.
  • Billing — aap ke subscription plan ki management. Manual bank-transfer screenshots HisaabPro admins manually verify karte hain.
  • Customer support — agar aap support@myhisaabpro.com par email karein to troubleshoot karne ke liye.

3. Customer and Guarantor data

Jo customer aur guarantor records aap apne shop mein add karte hain, woh aap ke shop ki property hain. Hum:

  • Iss data ko aap ke shop ke andar isolated rakhte hain — kisi aur shop ka user kabhi nahi dekh sakta.
  • Iss data ko marketing ya analytics ke liye kabhi use nahi karte.
  • Sirf HisaabPro ke trained engineers (NDA ke under) ko production access hai, aur sirf troubleshooting ke liye.

4. Photos and CNIC uploads

Jab aap Camera ya Gallery se photo upload karte hain (CNIC front/back, customer photo, guarantor photo):

  • Photo aap ke device se HTTPS-encrypted channel ke through HisaabPro backend pe jaati hai.
  • Server pe encrypted disk pe store hoti hai, sirf aap ke shop ke logged-in users dekh sakte hain.
  • Hum CNIC ya customer ki photos ko kabhi kisi third party (advertisers, NADRA, banks) ke saath share nahi karte.
  • Aap kabhi bhi customer ka record hard-delete kar sakte hain — uska photo aur saara related data immediately delete ho jata hai.

5. Payment information

HisaabPro currently manual bank-transfer aur Easypaisa/JazzCash support karta hai. Jab aap subscription renew karte hain:

  • Aap se transaction reference (Easypaisa TID ya bank slip number) liya jata hai.
  • Aap payment screenshot upload karte hain.
  • HisaabPro admin manually review karta hai aur 24 hours mein subscription activate karta hai.
  • Hum aap ke card number, CVV, ya bank login credentials kabhi nahi maangte. Aap ke customers ki banking info bhi never collect hoti.

6. Device permissions (Android)

  • Camera — sirf tab jab aap “Capture Photo” ya “Capture CNIC” button dabate hain. Hum background mein kabhi access nahi karte.
  • Photos / Gallery (READ_MEDIA_IMAGES) — sirf tab jab aap “Gallery se Chunein” select karte hain.
  • Notifications (POST_NOTIFICATIONS) — payment due, recovery aur renewal alerts ke liye.
  • Internet — secure HisaabPro server se sync karne ke liye.
  • Storage — PDF agreements aur receipts ko aap ke phone ke Documents/HisaabPro folder mein save karne ke liye.

7. Data security

  • Saari traffic TLS (HTTPS) par encrypted hoti hai.
  • Passwords bcrypt (cost factor 12) ke saath hash hote hain.
  • 5 failed login attempts ke baad 15 minute ka lockout.
  • Shop data har database query par tenant ID ke through isolated hota hai.
  • Service account credentials (Firebase, etc.) server-side rehte hain — APK mein kabhi ship nahi hote.

8. User rights

Aap ke paas yeh haqooq hain:

  • Access — apni saari shop data dekh sakte hain in-app.
  • Correction — kabhi bhi koi bhi customer / loan / payment record edit kar sakte hain.
  • Deletion — built-in Hard Delete feature se customer, loan, ya payment delete kar sakte hain. Poora account delete karne ke liye Data Deletion Policy dekhein.
  • Export — email karein to hum 7 working days mein aap ki saari shop data ek ZIP file mein bhej dete hain.
  • Withdraw consent — notifications aap kabhi bhi Settings se off kar sakte hain.

9. Children

HisaabPro 18 saal se kam umar walay users ke liye nahi hai. Hum knowingly minors ka data collect nahi karte.

10. Changes to this policy

Agar koi material change ho to “Last updated” date upar update ki jayegi aur active accounts ko in-app notification se 7 din pehle inform kiya jayega.

11. Contact information

Kisi bhi sawal ya complaint ke liye email karein: support@myhisaabpro.com

Koi sawal? Humein email karein:
support@myhisaabpro.com