Data Deletion Policy

HisaabPro aap ki data ko aap ki apni property maanta hai. Aap kabhi bhi apni shop se individual customer, loan, ya payment records hard-delete kar sakte hain, ya phir poora HisaabPro account permanently band kar sakte hain. Yeh page tafseel se batata hai ke kaunsa data delete hota hai, kaunsa hum legal / accounting compliance ke liye limited time retain karte hain, aur poori process kitni deer mein complete hoti hai.

Deletion permanent hai — ek dafa data delete ho jaye to woh kisi backup ya archive se recover nahi ho sakti. Isliye zaroori hai ke request bhejne se pehle aap apni shop ki important data ka export le lein (Reports → Export section se), ya phir subscription payment invoices ko email par mangwa lein — kyun ke tax audits ke liye humein woh records 6 saal tak safe rakhne hote hain.

HisaabPro mein aap ke paas do tarah ke data deletion ke options hain:

Option 1 — In-app Hard Delete (operational data)

App ke andar aap khud yeh records hard-delete kar sakte hain bina kisi support ke:

• Customer record (saath mein uski photos, CNIC, follow-ups bhi delete hote hain)
• Individual loan (us ka agreement PDF bhi delete hota hai)
• Individual payment entry
• Guarantor profile (jab koi active link nahi)

Har hard-delete par password confirm karna parta hai aur activity log mein audit trail ban jata hai. Operational data instantly delete ho jaata hai — cascade ke saath related records bhi.

Option 2 — Full account deletion (account + entire shop data)

Agar aap apna poora HisaabPro account aur shop band karna chahte hain (ya phir personal data right exercise karna chahte hain), to support team request bhejein.

Step-by-step

1. Niche walay button par tap karein. Aap ka email client khulega pre-filled email ke saath.
2. Apna registered email, shop name aur mobile number bhar ke send karein.
3. Hum 24 ghante ke andar aap ke registered email pe confirmation bhejenge — woh confirm karne ke baad timeline shuru hoti hai.
4. 7 working days ke andar saara data permanently delete ho jayega aur aap ko ek final confirmation email milega.

What we DELETE

• Aap ka login account (email, password hash, mobile, name)
• Aap ka shop profile, settings, WhatsApp templates
• Saari shop data — customers, guarantors, loans, payments, follow-ups, agreements, photos, CNIC images, PDF agreements
• FCM push tokens aur device records
• Activity logs jo aap ke account se related hain
• Trial / subscription preferences

What we RETAIN (legal & accounting)

Kuch records hum aap ki request ke baad bhi limited time ke liye legal / regulatory compliance ke liye retain karte hain. Inn records mein personal identifiers anonymise ho jate hain:

• Subscription payment records — bank transfer references aur invoice history. Pakistan Income Tax Ordinance 2001 aur FBR audit requirements ke under 6 saal tak retain hote hain.
• Referral / Distributor commission records — agar aap referred ya referring partner thay, woh transactions audit-ke liye retain hote hain.
• Hashed CNIC entries in central Blacklist — sirf hash (original CNIC recover nahi ho sakta). Yeh other shops ki risk-check ko save karne ke liye retain rehta hai.
• Aggregated, anonymous analytics — kitne shops ne register kiya, kitni loans created — yeh non-personal hota hai.

Processing timeline

• Hour 0 — aap email karein
• ≤ 24 hours — hum aap ke registered email par confirmation request bhejte hain (taake koi bhi ghair-mutaaliq aap ka account delete nahi kar sake)
• After your confirmation reply — deletion job queue mein add hoti hai
• ≤ 7 working days — saari data permanently delete ho jaati hai
• Final email — confirmation aap ko us email pe milta hai (jise hum alag se 14 din ke baad bhi delete kar dete hain)

Important notes

• Delete request irreversible hai. Ek dafa data delete ho jaye to woh kisi backup se recover nahi ho sakti.
• Agar aap ke account mein un-utilised subscription balance hai, hum refund policy ke mutabiq case-by-case decide karte hain (refer Terms & Conditions section 4).
• Agar aap sirf trial chhorhna chahte hain to App ke andar Settings → Account → Delete option se khud kar sakte hain.

Contact

Account deletion ya kisi bhi privacy-related request ke liye: support@myhisaabpro.com